Refund & Complaints Policy

1. What Guide to Photo is — and what it is not

Guide to Photo is an informational and directory-based platform dedicated to photography. We present photographer profiles, workshops, tutorials, presets, books and photographic prints — and direct users to external source websites.

Guide to Photo is not an organizer of workshops, a product seller, or a party to any agreement concluded between a user and a photographer or organizer. All bookings, transactions, and payments related to external offerings are carried out directly between the user and the relevant photographer or organizer — outside of this platform.

This policy applies exclusively to services offered directly by Guide to Photo — specifically Premium profiles purchased through guidetophoto.com.

2. External offers — workshops, presets, courses

For any purchase made outside of Guide to Photo — including photography workshops, courses, presets, or other products offered by photographers listed on the platform — the refund and complaints policy is determined solely by the relevant seller. Guide to Photo does not:

  • accept refund requests on behalf of photographers or organizers
  • handle complaints about the quality of their services
  • take responsibility for cancellations, date changes, or participation conditions

For any issues with an external purchase, contact the organizer or photographer directly. We always recommend confirming the details of any offer with them before completing a purchase.

3. Premium profiles — how they work

Guide to Photo offers paid Premium profiles for photographers. Premium is a one-time payment — not a subscription — and grants full visibility for the selected duration (1, 3, or 12 months).

After purchase, every profile goes through a short editorial review. This review typically takes up to 3–5 working days. Its purpose is to ensure that every profile published on the platform meets our quality and content standards — which in turn protects the value of your presence alongside other photographers on the platform. The review covers:

  • technical quality of submitted images
  • completeness and accuracy of profile information
  • compliance with the platform’s content policy (including the prohibition on AI-generated images)

4. Refunds for Premium profiles 

4.1. Profile approved — service active

Once your profile has passed the editorial review and been published, the Premium fee is non-refundable. The service has been delivered in full.

4.2. Profile requires revisions

If your profile does not meet our standards on first review, we will notify you by email with clear, specific feedback. You will have the opportunity to make the necessary changes and resubmit.

If the revised profile meets our standards, it will be published and the service will be considered active. If it does not pass a second review, you are entitled to a full refund. The refund will be processed within 5–10 working days of communicating the decision.

4.3. Profile rejected due to policy violation

If a profile is rejected because it contains content that clearly violates our Terms of Service — including AI-generated images presented as photography, or content that infringes third-party rights — no refund will be issued. In borderline cases, we will assess the situation individually and communicate our decision in writing.

4.4. Technical issues and payment errors

A full refund will be issued in the following situations:

  • a confirmed technical error on our side that prevented the service from being delivered
  • a duplicate payment charged in error
  • a billing error caused by a platform-side fault

Refund requests for technical issues must be submitted within 30 days of the payment date.

5. How to submit a refund request or complaint

Send an email to contact@guidetophoto.com with the subject line: Refund Request or Profile Complaint. Please include:

  • your name and the email address used during registration
  • the date of purchase and the plan purchased
  • a brief description of the issue

We will respond within 10 working days. In straightforward cases, we typically respond much sooner.

6. Consumer rights — EU and Swedish law

These Terms are governed by Swedish law and applicable EU regulations, including Directive 2011/83/EU on consumer rights and Directive 2019/2161 (Omnibus).

If you are an EU-based consumer and believe your statutory rights have not been respected, you may contact the Swedish Consumer Agency (Konsumentverket) or use the EU Online Dispute Resolution platform at ec.europa.eu. Nothing in this policy limits or excludes any rights you have under applicable mandatory consumer protection law.

7. Changes to this policy

We may update this policy from time to time. The current version is always available at guidetophoto.com/refund-policy.  Material changes will be communicated to registered users by email and will take effect no sooner than 14 days after notification.